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Issues with your order? Check here.
To cancel an order, you can access your Customer Portal and login with your email that you used to place your order. This will show your order information and tracking information for each order. From this portal you can also cancel or start a return
If an item you have ordered has run out of stock, Stimara will offer you several options to make things right. Depending on current inventory, you may be able to select a different color or product. Alternatively, you can opt for a refund as well. We
When a package is marked as 'delivered' but cannot be found, the first step is to check with your local post office and neighbors. Sometimes, tracking updates may occur prematurely or a package can be mistakenly delivered to a nearby location. Additi
There are a few possibilities as to not having received your whole order and hopefully one of these helps with answering those questions:. 1) You ordered a 12 or 18 pack and you only received 2 or 3 boxes. Stimagz are packaged in boxes of 6. The two
You can access your Customer Portal and login with your email that you used to place your order. This will show your order information and tracking information for each order. From this portal you can also cancel or start a return for an order. To tr
If you need to update the delivery address for your order, please contact us as soon as possible. If your order has not yet shipped, we will do our best to update the address before it leaves our fulfillment center. Please be sure to let us know the
If you have received an incomplete order or incorrect items, please contact Stimara Support right away to report the issue by writing to us at [email protected]. We can create a replacement order for you and send it with the correct items to a conf