What should I do if my order is marked as delivered but I can't find my package?Updated 4 months ago

When a package is marked as 'delivered' but cannot be found, the first step is to check with your local post office and neighbors. Sometimes, tracking updates may occur prematurely or a package can be mistakenly delivered to a nearby location. Additionally, during the final steps of delivery, local postal services may take over from the primary courier and discrepancies may occur. If your package does not show up after five business days past the delivery date, please get in touch with us so we can address the issue, which may include sending a replacement if necessary.