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Order Updates FAQ

Questions about your order placed, managing your order, tracking, and canceling.

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Refunds, Returns, and Warranties

This section describes all aspects of our Return Policy, Refund Process, and Warranty Claims.

3 categories
Order Issues

Issues with your order? Check here.

7 articles

Articles

What is the expected delivery time for international orders?

The expected delivery time for international orders varies as oftentimes customs and local carriers impact the final delivery date. Our orders tend to be fulfilled within 2-3 business days of placement, though oftentimes it can be the next day.  If a

How do I cancel my order?

You will have the option to cancel your order within 12 hours of placing it on the Stimara website. Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our Return Policy for further in