Warranty Claim ProcessUpdated 4 months ago

Warranty Claim Process

Upon receiving a valid warranty claim, Stimara will, at its discretion, provide a one-time replacement product of equal or greater value to the original product. Stimara covers the cost of shipping for the return of the defective product and the shipment of the replacement product.

Stimara reserves the right to deny warranty claims if there is reasonable evidence to suggest that:

• The customer has intentionally abused or misused the product.
• The provided evidence is insufficient.
• The product has been handled or used in a manner inconsistent with its intended purpose, leading to damage.

Steps to the Warranty Claim Process:

1. Contact Stimara Customer Support at [email protected] 
2. Provide the following information:
   1. A clear description of the defect or damage
   2. Proof of purchase (receipt or order confirmation)
   3. Photos or videos showing the defect or damage

Stimara will review your claim and may request additional information or documentation. If your claim is approved, Stimara will replace your item or provide a refund to the original method of payment used at checkout. 

Customers will be allowed to keep items determined to be defective by the Stimara team to avoid shipping costs and environmental impacts. Stimara will also cover the cost of shipping replacements to customers. 

If you have any questions or concerns regarding this Warranty or wish to initiate a warranty claim, please contact Stimara Support. 

Stimara reserves the right to modify or terminate this Warranty at any time, with or without notice, in its sole discretion. Please refer to the Stimara website or contact Customer Support for the most up-to-date Warranty information.