Warranties

Refunds

Returns

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Stimara Support

This section describes all aspects of our Return Policy, Refund Process, and Warranty Claims.

Refunds, Returns, and Warranties

Order Updates FAQ

What are Stimagz?

What are Stimagz made of?

What size are Stimagz?

Are Stimagz made for kids?

Are Stimagz safe to take to the airport?

Will the magnets damage my phone?

Will the magnets damage my credit card?

Will the magnets damage my phone/laptop/monitor?

What makes Stimagz different from the construction toys I used as a kid?

What do I do if my Stimagz get dirty?

Individual or smaller pack Stimagz

Common Stimagz FAQ

Can I use multiple discount codes?

Reward Points Redemption

What time zone applies to sales or releases?

What’s the best strategy for buying multiple colors or sets?

Rewards & Discounts

Why Glow In The Dark Stimagz?

Are there specific care and maintenance instructions for Glow In The Dark Stimagz?

What materials are used to make Glow In The Dark Stimagz glow? Are they safe?

How do I charge the Glow In The Dark Stimagz?

How long will Glow In The Dark Stimagz glow once fully charged?

What color are Glow In The Dark Stimagz when they are not glowing?

What do Glow In The Dark Stimagz look like in daylight?

Glow In The Dark Stimagz FAQ

Series II Stimagz

Can I mix and match Series II like Classics?

Are Twilight colors different than previous ones?

Classics and Series II

Twilight FAQ

How long will Neon Stimagz be available?

Do Neon Stimagz glow in the dark?

Will there be other colors of Neon in the future?

What size are Neon Stimagz?

Will Neon Stimagz be available for Series II?

Neon Green / Classic Green Error

Neon FAQ

What is Stimara's restocking schedule for out-of-stock items?

Restocking specific colors or collections

Why do items I’ve purchased not show in my collection on the website?

Collection Specific FAQ

Stimara Cases & Sleeves, is it for only Series II?

Will the pouches hold Series II Stimagz?

What are Stimagz Series II, and how are they different from the Classic Stimagz?

How many Stimagz Series II are per pack?

Will Series 2 Stimagz be available in the rewards program?

Series II FAQ

Specific Products

General Product FAQ

What is Kickstarter?

What is a "pledge"?

What are the dates for the Dubz Kickstarter?

I am having trouble pledging, what can I do?

I didn't receive a Kickstarter confirmation email

How will I know when my pledge has gone through?

When can I expect to get my "pledge"?

How will tariffs impact this project?

Do Kickstarter backers receive the same warranty coverage as regular customers?

Is there a minimum or maximum a customer can pledge?

When is my card charged?

Can I cancel or modify a Late Pledge?

DUBZ Kickstarter

What is the expected delivery time for international orders?

How do I cancel my order?

Warranty Policy

What are Stimara's policies on product warranties and replacements?

Warranty Claim Process

Can I request a refund if I'm not satisfied with my purchase?

Return Eligibility

Return Shipping Cost

How many days do I have to return my item?

How do I make a return?

How can I cancel my order?

What options are available if an item I ordered runs out of stock?

What should I do if my order is marked as delivered but I can't find my package?

I didn't receive my whole order

How can I track the status of my order?

Update the delivery address for my order

What is the process for requesting a replacement for missing or incorrect items received?

Order Issues

UK Fulfillment Center

How does Stimara handle shipping issues and lost packages?

Free Shipping - USA

Free Shipping - United Kingdom (UK)

Why doesn't free shipping show for me?

Free Shipping

Why does my tracking link show incorrect or delayed information?

What can I do if my order has shipped but I have not received it?

Tracking

Why is international shipping so expensive?

What does Passport Priority shipping include?

What countries do you ship to?

Shipping Costs

Shipping

Why does the website show “coming soon” for products that are available?

Why does the Stack Builder or other site features not work on my device?

Why do prices for bundles appear inconsistent?

Why is there no price listed for some collections or bundles?

Technical Difficulties

What is FLEX, and what is their relationship with Stimara?

How do I pay with my HSA or FSA card?

What if I don't have my HSA/FSA card available?

Why can't I see Flex as a payment method?

Why is my HSA/FSA card being declined?

I submitted my Flex itemized receipt for reimbursement and my FSA requires more information.

Help! I didn't receive an email from Flex with my itemized receipt and/or letter of medical necessity. What should I do?

I would like to use multiple HSA/FSA cards to pay for an item. Can I do that?

My purchase receipt from Stimara has a different number than what my FSA was charged. How can we resolve it?

Is sales tax covered by HSA/FSA funds, or is it treated separately?

HSA/FSA Questions

What is a Letter of Medical Necessity?

Why do I need to provide Stimara with health information?

Do I need to do anything with my Letter of Medical Necessity?

Help! I mistakenly entered my name and/or date of birth and need to get an updated letter. Who can I reach out to?

The date on my Letter of Medical Necessity is one day different from my receipt.

My FSA says I need [a product name, NPI number, other info] added to my Letter for approval.

Help! I did not receive an itemized receipt and/or Letter of Medical Necessity from Flex. What should I do?

Questions about Letters of Medical Necessity

My HSA/FSA claim was denied. What should I do?

Can a customer purchase a product now and apply for FSA reimbursement in the next calendar year?

Can old (non-Flex) customers use their order confirmation email to apply for HSA/FSA reimbursement?

HSA/FSA Reimbursement Questions

HSA/FSA Payments with Flex