What can I do if my order has shipped but I have not received it?Updated 5 months ago

If your order has shipped but you have not received it within the expected timeframe, please check the tracking information provided to you. If the tracking information indicates that the package has been delivered but you have not received it, we recommend checking with your local post office, contacting the courier directly, and occasionally asking neighbors if the package was mistakenly delivered to them. Couriers may prematurely mark packages as delivered, and the actual package may arrive within three business days. If your package still does not show up, please contact us and we would be happy to arrange a replacement or provide further assistance.